Towfu support

Help and support.

Quick answers first. If they don't help, choose Contact us at the bottom of this page and a person will reply by email, usually within 24 hours. You don't need an account to write to us.

Installing Towfu

Download the installer from the download page and run it. Towfu needs 64-bit Windows 11. You can install it before you subscribe.

“Windows protected your PC”

Towfu's installer isn't signed with a publisher certificate yet, so Microsoft SmartScreen may warn you the first time. Select More info, then Run anyway.

Connecting a PC to your account

  1. Open Towfu, go to Settings then Account & plan, and choose Sign in.
  2. Your browser opens. Sign in with your email code if asked, then choose Approve.
  3. Return to Towfu. It connects on its own.

Billing, cancelling and refunds

Updates

Towfu can check for updates and tells you when one is ready. You choose when to download and install it; it never installs by itself.

Still stuck?

Talk to a person.

Tell us what happened and what you expected, plus your Windows and Towfu versions if you know them. Please never send passwords, API keys or private project content.

  • We aim to reply within 24 hours
  • No account needed
  • Read by a person, answered by email